View source for Requesting an Admin

__NOTOC__
{{Reference}}

=Requesting an Admin=

🧷 Need help? No admin online? Follow these simple steps to get the assistance you ned! 

==1️⃣ Before you do anything else, make sure you've ahelped in-game== 
Your ahelp should include as much detail (including the full names of anyone involved) as possible. The more information we have, the faster we can get to resolving your problem. 


==2️⃣ Your ahelp is automatically relayed to Discord!==
This is only the case if no admins are online. If an admin appears online and hasn't responded in 15 minutes or more, include this in your ping.


==3️⃣ Urgent ahelps ping Supportmin by default==
When no admins are online, you should see the following input. By clicking the checkbox and acknowledging that this is an urgent ahelp, Supportmins will be pinged automatically and you can skip step 4️⃣. 
[[File:Urgent ahelp.png|thumb|300px|center]]

==4️⃣ Ping a supportmin with <span style="font-family:courier new; color:#31d324">'''@Supportmin'''</span>, the name of the server you're on, and your Byond account name (ckey)==
Do not include any other information, as this would be considered a violation of [[Rules#3|Rule 3]].

There may be a role specific to your server that you can ping. Try <span style="font-family:courier new; color:#cca60c">'''@Terry-min'''</span> or <span style="font-family:courier new; color:#206694">'''@Manuel-min'''</span>! Check out the [[Guide to Discord Roles]] for a full list of roles you can ping.


==5️⃣ If an admin is available, they'll hop on the server and handle your issue.==
One ping is all you need, subsequent pings are unnecessary and rude. Do not ping any admins by name, or DM them directly. Administrative issues are handled strictly in-game and will not be resolved via Discord under any circumstances.

Remember, [https://www.youtube.com/watch?v=jr0JaXfKj68 one ping only].


==TC Trades==
'''Never ping if you need an admin to complete a TC trade for you.'''


==Banned? Got a problem with an admin?==
These issues are handled on the forum:
*Ban appeals: https://tgstation13.org/phpBB/viewtopic.php?f=7&t=44
*Admin Feedback: https://tgstation13.org/phpBB/viewforum.php?f=37
*Admin Complaints: https://tgstation13.org/phpBB/viewtopic.php?f=23&t=166

==Other Common Issues==
We're keeping a list of known, common issues on the wiki here: https://tgstation13.org/wiki/Troubleshooting_Noticeboard

Check there first to see if your issue has already been addressed and resolved.

Server down? Check the status page at https://status.tgstation13.org/ or #statusbus on Discord

==Other Discord Pages==
*[[Discord_Rules|Discord Rules]]
*[[Guide_to_Discord_Roles|Guide to Discord Roles]]